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IMPORTANT
Email Hosting Orders activated on or after 2 July, 2009, will
be hosted on a separate infrastructure and hence, certain configuration
parameters will be different.
With Kaleton Internet's Email Hosting Service, you can
send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express,
Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc.
Desktop based email clients allow you to compose
emails even when you are offline - you would need to connect to the Internet only when you want to
download emails or send the emails that you have composed.
In order to use an email client to send/receive emails, you would first need to
configure your email account in the email client of your choice.
IMPORTANT
- Sending Emails
- While configuring the email account, the appropriate option for Outgoing
(SMTP) Server authentication needs to be enabled in the email client.
Please refer to individual
email client's configuration process mentioned in the articles below >>
- The domain
name in the email account configured (sender email address) needs to be hosted on Kaleton Internet's
Email Server.
If either of these two conditions are not fulfilled, you will encounter the
following error message while trying to send messages:
Sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)
Receiving Emails
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Before you start using Kaleton Internet's Email Hosting
service, you
need to either -
- modify the Name
Servers of your domain name to Kaleton Internet's
Name Servers, or
- create the
necessary DNS Records on the existing Name Servers of the domain name.
Click
here to read more about it >>
If the MX Records created on the existing Name Servers do not point to
the IP addresses of Kaleton Internet's Email Server, anyone
sending emails to email addresses using Kaleton Internet's
Email Hosting service will encounter the following bounce back message:
Sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)
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Kaleton Internet's Email Hosting Servers have basic anti-spam
protection enabled. External Email Servers sending emails to Kaleton Internet's
Email Hosting Servers are required to have proper, fully compliant Reverse DNS
Records (also referred to as FCrDNS on the Internet). This helps Kaleton Internet's
Email Hosting Servers detect trojaned computers trying to send us spam and/or
viruses. Absence of a reverse DNS entry will result in the emails being rejected
with the following message:
Client host rejected: cannot find your reverse
hostname (#5.7.1)
If emails sent to you by someone are being rejected due to a lack of a Reverse
DNS Record, then the sender needs to contact the their Email Service Provider.
The Email Service Provider need to add an appropriate PTR (Pointer) Record in their DNS
Server. Also, a PTR Record must have a corresponding valid A Record.
For example, if the sender Email Server is mail.senderdomainname.com and it is
mapped to the IP Address 111.222.333.444, then the following DNS Records must
exist:
mail.senderdomainname.com. IN
A 111.222.333.444
111.222.333.444.in-addr.arpa. IN
PTR mail.senderdomainname.com.
One matching pair of PTR and A Records is sufficient. Hence, even if there are
multiple A Records pointing to the same IP address, having any one of them in
the PTR Record is sufficient.
Reference:
RFC1912 >>
IMPORTANT
Presence of a valid PTR Record does not exempt the sending Email Server from
other anti-spam checks.
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